Raw Valley

👋🏼 Try 100% Clean Label, Gluten-Free, Vegan goodies 🤌🏼 Flat 10% Off + Extra 5% Off on orders above ₹2000

Privacy Policy

Return and Refund Policy

Last Updated: [15 September, 2023]

At Raw Valley, we are committed to providing you with the highest quality organic food items. We want you to have a positive shopping experience, and your satisfaction is our top priority. Please review this Return and Refund Policy carefully before making a purchase.

Returns

We understand that occasionally there may be issues with your organic food items. If you receive a damaged, spoiled, or incorrect organic food product, we are here to assist you. In such cases, we offer a replacement for the same item at no additional cost. Unfortunately, due to the nature of our products, we do not provide refunds or returns for any other reasons, including but not limited to:

  • Change of mind
  • Personal preferences
  • Allergies or dietary restrictions

To be eligible for a replacement, you must notify us of the issue within 3 days of receiving your order. Please contact our customer support team at support@rawvalley.in with your order number and a detailed description of the issue.

Refunds

As our products are organic food items, we do not offer refunds. We believe in the quality of our organic offerings and stand behind their authenticity and freshness. Our commitment is to provide you with organic food items of the highest standard.

Replacement Process

If you qualify for a replacement due to a damaged, spoiled, or incorrect organic food item, please follow these steps:

  1. Contact our customer support team at support@rawvalley.in within 3 days of receiving your order. Provide your order number and a detailed description of the issue.

  2. Our team will review your request and, if approved, will provide you with instructions on how to return the damaged, spoiled, or incorrect item.

  3. Once we receive the returned item, we will inspect it to verify the issue.

  4. If the issue is confirmed, we will promptly ship a replacement of the same item to you at no additional cost.

Contact Us

If you have any questions or concerns about our return and refund policy for organic food items, please contact our customer support team at support@rawvalley.in We are dedicated to ensuring that you receive the highest quality organic products and are here to assist you with any issues you may encounter.

Please note that this policy is subject to change without notice. Any changes will be posted on this page.

 
X
× Hi?